Privacy Policy

1. Who We Are

Exergy Solutions Pvt. Ltd. (“Exergy,” “we,” “our,” or “us”) is an intelligent building engineering company incorporated in India, with our registered office at D-75, 2nd Floor, Sector-6, Noida, Uttar Pradesh — 201301.

We design and engineer intelligent building systems integrating lighting, energy, HVAC, occupancy and AV technologies for commercial, hospitality, institutional and government clients across India.

For questions related to this Privacy Policy or how we handle your data, contact us at: info@exergy.in · +91-92173 59984

2. What Information We Collect

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your enquiry or project consultation request
• To provide you with brochures, technical information or product details you have requested
• To schedule demonstrations of Exergy Core™ or Casambi lighting systems
• To improve our website content and user experience based on aggregated analytics data
• To comply with applicable laws and regulations

We do not use your personal information for:

• Automated decision-making or profiling
• Selling or renting your data to third parties
• Unsolicited marketing or promotional emails
• Targeted advertising

4. Legal Basis for Processing (India DPDP Act 2023)

Under India's Digital Personal Data Protection Act 2023 (DPDP Act), we process your personal data on the following lawful bases:

• Consent — when you voluntarily submit the contact form, you consent to us processing your name and email to respond to your enquiry
• Legitimate interests — we use anonymised analytics data to improve our website, which does not override your rights or freedoms
• Legal obligation — where required by applicable Indian law

You may withdraw your consent at any time by contacting us at info@exergy.in. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

5. How We Share Your Information

We do not sell, trade or rent your personal information to any third party. We may share your information only in the following limited circumstances:

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purpose for which it was collected:

• Contact form enquiries — retained for up to 24 months from the date of your enquiry, or until the business relationship concludes, whichever is later
• Google Analytics data — retained for 14 months (Google Analytics default retention period)
• Email correspondence — retained for up to 3 years for business record purposes

After the applicable retention period, your data is securely deleted or anonymised.

7. Your Rights

Under the Digital Personal Data Protection Act 2023 and applicable Indian law, you have the following rights regarding your personal data:

• Right to access — you may request a copy of the personal data we hold about you
• Right to correction — you may request that we correct inaccurate or incomplete personal data
• Right to erasure — you may request deletion of your personal data, subject to our legal obligations to retain certain records
• Right to withdraw consent — you may withdraw consent to processing at any time
• Right to grievance redressal — you may lodge a complaint with us regarding how we handle your data

To exercise any of these rights, contact our designated Data Principal point of contact:

We will respond to all legitimate requests within 30 days. In some cases, we may need to verify your identity before processing your request.

If you are not satisfied with our response, you may lodge a complaint with the Data Protection Board of India once it is constituted and operational under the DPDP Act 2023.

8. Cookies

Our website uses the following cookies:

• Google Analytics cookies (_ga, _gid, _gat) — used to distinguish users and throttle request rates. These cookies are analytics cookies, not advertising cookies. They collect anonymised data about how visitors use our website.

We do not use:

• Advertising or retargeting cookies
• Social media tracking cookies
• Session cookies that store personal information

You can control or disable cookies through your browser settings. Disabling Google Analytics cookies will not affect the functionality of our website. You can also opt out of Google Analytics tracking at tools.google.com/dlpage/gaoptout.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure or destruction:

• Our website is served over HTTPS (SSL/TLS encryption) — all data transmitted between your browser and our website is encrypted
• Access to personal data is restricted to authorised Exergy personnel who need it to respond to your enquiry
• We use reputable third-party service providers who maintain their own security standards
• We do not store financial or payment information

While we take reasonable precautions, no method of transmission over the internet is 100% secure. If you believe your data has been compromised, please contact us immediately at info@exergy.in.

10. International Data Transfers

Our website is hosted and operated primarily within India. However, some of our service providers (including Google Analytics) may process your data in countries outside India. Where such transfers occur, we ensure they are covered by appropriate safeguards, including standard contractual clauses or equivalent data protection frameworks.

11. Third-Party Links

Our website may contain links to third-party websites including Casambi's partner directory (casambi.com), LinkedIn and Instagram. We are not responsible for the privacy practices of these websites. We encourage you to review the privacy policies of any third-party site you visit through links on our website.

12. Children's Privacy

Our website and services are not directed at children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us at info@exergy.in and we will delete it promptly.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. When we make material changes, we will update the “Last Updated” date at the top of this document and post the revised policy at exergy.in/privacy.

We encourage you to review this policy periodically. Your continued use of our website after changes are posted constitutes your acceptance of the updated policy.

14. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or how we handle your personal data, please contact us:

We are committed to resolving any complaints about our collection or use of your personal data. Indian users may also contact the Data Protection Board of India once it becomes operational.